Your concerns matter to us. We're here to help resolve any issues you may have.
At WoSafePoint, we are committed to providing fair treatment to our consumers and ensuring that all grievances are addressed promptly.
A grievance refers to any issue related to a product or service availed by the consumer through the WoSafePoint Platform, for which the consumer is seeking a resolution.
If your query or complaint is not resolved and needs further escalation, WoSafePoint has appointed a Grievance Officer to address your grievances as per applicable laws.
Upon receiving a grievance through the specified channels, the consumer will receive an acknowledgment within 48 hours via email, phone call, or SMS.
A unique ID will be generated for the consumer to track the status of the grievance.
WoSafePoint's Customer Care and the Grievance Officer will make all reasonable efforts to resolve the grievance as quickly as possible, in compliance with the relevant laws.
A grievance will be considered resolved and closed when the consumer receives a solution from Customer Care, the Grievance Officer, or any other relevant individual associated with the platform.
For more information, please refer to our Terms of Use.