Privacy Policy

1. Introduction

Your privacy is important to WoSafePoint private limited and its subsidiaries and affiliates ("Wosafe", "WoSafePoint", "our", "we," or "us"). It is WoSafePoint's policy to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you.

Personal information is any information about you which can be used to identify you, e.g. your name, email address, and in some circumstances, information about your device such as your IP address.

This Privacy Policy ("Policy") describes our data protection practices when we collect, use, process, disclose and transfer personal information through your use of our websites, mobile applications and other associated Platform (together "Services").

Information We Collect

We may collect your personal information in a number of circumstances, such as when:

• You use our Services
• You register for an account through our website
• You sign up to receive updates from us via email or social media channels
• You use a mobile device or web browser to access our content
• You contact us via email, social media, or on any similar technologies
• You mention us on social media
• You opt-in for marketing messages or participate in promoted events
• You become a platform user

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

Automatically Collected Information

Information refers to any information automatically sent by your devices while accessing our Services.

Log Data

When you use our Services, our servers may automatically log the standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Device Data

When you visit our app or interact with our Services, we may automatically collect data about your device, such as:

• Device type
• Operating system
• Geo-location data

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Voluntarily Provided Information

We may ask for personal information — for example, when you subscribe to our newsletter, contact us, or use or Services — which may include one or more of the following:

• Email address
• Social media profiles
• Phone number
• Address
• Date of Birth
• Gender
• Nationality
• Marital Status
• Financial information
• Government IDs (Health ID, Passport, Aadhaar, Social security etc)
• Username and password used to access our platform

How We Use Your Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

• To provide you with our Services in accordance with the legal & contractual obligations.
• To enable you to customize or personalize your experience of our Services
• To contact and communicate with you and manage our relationship with you
• To consider your employment application
• Testing new products
• Improving our products and Services, including data analytics to understand and improve effectiveness
• Managing our operations with other companies that provide services to us and our customers
• Developing new ways to meet our customers’ needs and grow our business
• Delivering relevant content via our Services and online advertisements to you, including measuring and understanding the effectiveness of advertisements served to you
• Marketing and events-related communications
• Making and managing payments and payrolls
• Managing fees and charges due on user accounts and collecting/recovering money owed to us
• Managing taxes and compliance requirements
• Administering and protecting our business and Services
• Identifying, investigating, reporting and preventing fraud, money laundering and other crime
• Managing risk for us and our users
• Complying with laws and regulations
• Investigating and responding to complaints and feedback

We may combine personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our Services to improve our Services and your experience.

Legal Bases for Processing Your Personal Information

Some countries’ laws require us to identify a legal basis for our processing of your personal information. Where these laws apply, we process your personal information on the following legal bases:

• Contractual Necessity:WoSafePoint may process personal information based on contractual necessity when it is necessary for the performance of a contract to which you are a party, or for taking precontractual steps at your request. This means that we process your personal information to fulfill our contractual obligations to you or to establish a contract with you. For example, if you engage our Services, we need to process your personal information to provide the requested services, manage the client relationship, and handle related administrative tasks.
• Compliance with Legal Obligations: WoSafePoint may process personal information when it is necessary to comply with a legal obligation imposed on us. This legal basis requires us to process personal information to meet our legal responsibilities, such as fulfilling obligations under applicable laws, regulations, or court orders. For instance, if we are legally required to retain certain records, conduct due diligence checks, or report information to regulatory authorities, we will process the necessary personal information to fulfill these obligations.
• Legitimate Interests: WoSafePoint may process personal information when it is necessary for legitimate interests pursued by us or a third party, provided that such interests do not override your fundamental rights and freedoms. For example, we may process your personal information for fraud prevention and security purposes.
• Consent: In some cases, for example, if you agree to receive marketing emails from us, or if you consent to the use of cookies on our app, we process your personal information based on your consent. You can withdraw your consent at any time.

When Do We Disclose Your Personal Information

We may share your personal information where necessary with the parties and in the circumstances set out below for the purposes described in this policy.

• Our other group companies.
• Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Policy.
• Our existing or potential agents or business partners.
• Credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights.

Security of Your Personal Information

At WoSafePoint, the security of your personal information is of utmost importance. We take extensive measures to safeguard the information you provide, aimed at protecting against loss, unauthorized access, disclosure, and misuse. These measures are designed to align with the sensitivity of the data we collect, process, and store, as well as the current advancements in technology. WoSafePoint has obtained internationally recognized security certifications, reflecting our commitment to maintaining robust security practices.

However, it is important to note that due to the inherent nature of communication and information processing technology, we cannot guarantee absolute security against external intrusions while transmitting data over the internet or when it is stored in our systems. Additionally, when you click on a link leading to a third-party website, please be aware that you will be leaving our site, and we do not have control over or endorse the content found on such third-party sites.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to fulfill the purposes mentioned in this Policy. This time period may depend on what we are using your information for and as required by applicable law in accordance with our data retention policy. For instance, if you have provided personal information while creating an account, we may retain this data as long as your account remains active on our system. If your personal information is no longer required for such purposes, we will promptly delete it or anonymize it by removing any identifiable details.

Nevertheless, there are certain circumstances where we may need to retain your personal information for legitimate business or legal reasons. These may include obligations related to compliance with applicable laws, accounting or reporting requirements, or the need for archiving in the public interest, scientific research, historical research, or statistical analysis. Additionally, certain data may be retained for extended periods to fulfill purposes such as ensuring security, preventing fraud and abuse, or maintaining financial records.

To ensure the safe and thorough management of your personal information, we adhere to a deletion process that aims to either completely remove your data from our servers or retain it solely in anonymized form. Our Services are designed to protect against accidental or malicious deletion of information. However, it's important to note that there may be occasional delays between the time you initiate a deletion and when copies are effectively removed from both our active and backup systems.

Children’s Privacy

At WoSafePoint, we recognize that children may also benefit from our services if they are capable of understanding and responsibly using the app. Unlike many services that exclude younger users, WoSafe allows children to join provided that the necessary safeguards are in place. Children under the age of 13 are not permitted to register or use WoSafe. Children between the ages of 13 and 17 may only use the platform with verified parental or guardian consent, and we strongly encourage parents or guardians to supervise their child’s use of the app at all times.

When children use WoSafePoint, we collect only the information that is strictly necessary for the functionality of the app, such as name, age, and emergency contact details. Sensitive information, such as Aadhaar, passport details, or other government-issued identification, will only be collected when legally required and always with parental or guardian authorization.

We also provide guidance and onboarding materials specifically tailored for younger users, designed to help them understand how to use WoSafePoint safely and responsibly. Parents and guardians retain full rights to review and request the deletion of their child’s personal information at any time.

If you become aware that a child is using WoSafePoint without the required parental or guardian consent, or if you believe a child’s data is being misused, we urge you to contact us immediately. We will take swift action to investigate and remove any unauthorized information to protect the child’s safety.

International Data Transfers

WoSafePoint may serve users from around the world, including international tourists visiting India. By providing us with your personal information and using our services, you acknowledge and consent to WoSafePoint receiving, storing, and processing your personal information both within India and, where necessary, in other countries where our affiliates and service providers are located.

Your personal data may be transferred to and processed in India, where our operations are primarily based. India’s data protection and privacy laws may differ from those in your home country, and in some cases, may not provide the same level of protection. However, we are committed to ensuring that your data is handled securely and in accordance with applicable legal requirements.

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or any jurisdiction with data transfer restrictions, and your personal information is transferred to India or another country that does not have an adequacy decision from the European Commission or UK government, we will implement appropriate safeguards. This includes requiring third parties and partners to enter into legally binding agreements using Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum, or other approved mechanisms that ensure adequate protection of your personal data.

By using WoSafePoint’s services, international users, including tourists in India, consent to such data transfers and processing, subject to compliance with all relevant local and international data protection regulations.

Your Rights and Controlling Your Personal Information

Depending on where you are located, you may have certain rights in relation to your personal information:

• Right to be informed: The right to be informed about the processing of personal information, including the purposes, recipients, and legal basis for the processing.
• Right to Access: The right to obtain confirmation of whether personal information is being processed and, if so, to access that information.
• Right to Data Portability: The right to receive a copy of personal information in a structured, commonly used, and machine-readable format, and to transmit that personal information to another data controller.
• Right to Correction: The right to request the correction or amendment of inaccurate or incomplete personal information.
• Right to Erasure: The right to request the deletion or removal of personal information under certain circumstances.
• Right to Restrict Processing: The right to request the limitation of processing personal information under specific conditions.
• Right to Object: The right to object to the processing of personal information based on specific grounds, such as legitimate interests or direct marketing.
• Right to Non-Discrimination: The right to be free from discriminatory practices or treatment based on the exercise of one's data protection rights.
• Right to Additional Information: The right to request additional information about the processing of personal information beyond what is typically provided in privacy notices or disclosures.
• Right to Withdraw Consent: The right to withdraw consent given for the processing of personal information at any time.
• Right to Make Complaints: The right to lodge a complaint with a data protection authority.
• Right to Opt-Out of Sale: The right to opt out of the sale or disclosure of personal information to third parties for monetary or other valuable consideration.
• Right to Object to Automated Decision-Making: The right to object to decisions made solely based on automated processing, including profiling, that significantly affect you.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this Policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

To find out which rights apply to you, or to exercise these rights under the applicable regulations, please contact us at privacy@wosafepoint.com To ensure the security of your request, we will verify it using the information associated with your account, including your email address. In certain cases, we may request government identification as part of the verification process. If you prefer, you can also designate an authorized agent to act on your behalf to exercise these rights. To do so, the authorized agent must provide proof of authorization.

Use of Cookies

We use "cookies" to analyze webpage flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that help us provide our services. Cookies do not contain personal information. We offer features that are only available through cookies. We also use cookies to reduce the frequency of password entry during a session and to provide information targeted to your interests. Most cookies are "session cookies" that are automatically deleted from your hard drive at the end of a session. You can decline/delete our cookies if your browser permits, but doing so may affect certain features on the Platform. You may encounter third-party cookies on certain pages of the Platform. We do not control the use of cookies by third parties. We use cookies from partners like Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about Google’s privacy practices at

https://www.google.com/intl/en/policies/privacy/

https://tools.google.com/dlpage/gaoptout