Please read these terms carefully before using our platform
You must read These Terms of Service carefully before accessing and/or using any part of the Platform or Platform Functionality/Services. For purposes of these Terms, "you", "your", and "User" means you as a user of the Services.
These terms and any agreed additional terms such as subscription packages and pricing that will apply to your use of the Platform (together Terms) govern your relationship with WoSafePoint Private Limited. and its subsidiaries (we, our, us, WoSafe, WoSafePoint) unless you, or the organization you represent, has entered into a separate binding contract with us.
Our Privacy which sets out: (a) the terms on which we process any personal data we collect from you, or that you provide to us; and (b) information about the use of cookies on the Platform, will also apply to your use of the Platform. By using the Platform, you consent to such processing, and you warrant that all data provided by you is accurate.
From time to time, we may update these Terms (including by way of Additional Terms or policies). We will notify you in writing of any material changes to our terms (including but not limited to via email and pop-up notices on the Platform). If you continue to use the Platform following receipt of such notice, you will be deemed to have accepted the updated Terms.
By accessing or using any part of the WoSafePoint (including our website, mobile applications, and any related services), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You further affirm that you are at least 13 years of age or older and that you have the necessary legal capacity to enter into a binding agreement under applicable law.
If you are below 18 years of age, you confirm that you are using the platform under the supervision of a parent, guardian, or responsible adult, who also agrees to these Terms of Service on your behalf.
If you are using the platform on behalf of another person, an organization, or an entity (for example, as an employer or agency managing caregivers), you confirm that you are authorized to do so and that such person(s) or entity(ies) are also bound by these Terms of Service. This means that both you are personally and the entity you represent will be jointly responsible for compliance with all obligations described in these Terms of Service.
For example, if a caregiver agency uses WoSafePoint to manage caregiver profiles and services, both the individual caregiver and the agency will be held accountable for adhering to the rules, responsibilities, and obligations stated herein. Similarly, if you are an international tourist user registering on WoSafePoint, you acknowledge that your agreement applies globally and that your data may be processed in India in compliance with applicable laws.
All references to "you" within these Terms shall collectively and interchangeably refer to you personally, as well as to any individual, organization, or entity you represent, including without limitation, your employer or caregiving agency. To the extent permitted under applicable law, you also expressly waive any right to demand a more formal signature (whether electronic, handwritten, or otherwise) or the need for delivery of a hardcopy agreement. These Terms of Service, by your act of accessing or using WoSafePoint, constitute a valid and binding agreement.
By using WoSafe, you also acknowledge that the platform is designed to promote women's safety, trust between users and caregivers, and compliance with legal obligations such as identity verification, background checks, and police verification where applicable. By registering, you consent to these checks and agree to cooperate with such verification processes, whether in India or internationally, depending on your residency and nationality.
If you do not agree with any of the terms outlined herein, or if you do not have the authority to bind another individual or entity on whose behalf you purport to act, you must not access or use the WoSafePoint or its services.
WoSafePoint is a platform dedicated to enhancing safety, trust, and accessibility for both users (who may require care, support, or assistance) and caregivers (who provide professional caregiving or personal support services). The platform also promotes women's safety initiatives, allowing individuals to access emergency features, verified caregiver profiles, and communication tools for safer interactions.
You may use limited features of the WoSafePoint Platform by simply visiting our website or mobile application, but full access to most of the Platform's functionality is reserved for registered users who create an account.
WoSafePoint enables:
Additionally, WoSafePoint provides support for international users, such as tourists or expatriates, who may rely on caregiving services or safety assistance while in India. By maintaining compliance with local and international legal standards, WoSafePoint ensures responsible data handling, proper verification, and user protection.
Through its ecosystem, WoSafePoint seeks to build trust, enhance women's safety, and streamline caregiving interactions in a safe, transparent, and legally compliant manner.
You may access certain elements of the WoSafePoint by simply visiting our mobile application, but access to most of the Platform's functionality, including creating or managing a caregiver profile, using communication tools, or accessing safety features, is available only to registered users. By registering, you agree to provide truthful, accurate, and complete information and to keep that information updated at all times.
The decision to accept or reject a registration is at the sole discretion of WoSafePoint, and we reserve the right to revoke or suspend a registration if any information is found to be false, misleading, or in violation of these Terms of Service.
You may not register for the Platform if:
As part of the registration process, you will be required to provide:
You are responsible for maintaining the confidentiality of your account credentials (username, password, and any other security codes), and you are solely responsible for all activities that occur under your account, whether authorized by you or not.
WoSafePoint will not be liable for any losses, damages, or misuse arising from unauthorized access to your account due to your negligence or sharing of login credentials. You agree to indemnify and hold WoSafePoint harmless for any unauthorized, improper, or illegal use of your account.
You must immediately notify WoSafePoint of any unauthorized use of your account, password, or any other breach of security. We will take appropriate steps to secure your account, but we will not be liable for any damage resulting from your failure to comply with this obligation.
You are responsible for ensuring that all information provided during registration and stored within your profile remains accurate and up to date. You may update your information directly via the Platform or by contacting our support team for assistance.
You are solely responsible for making all technical arrangements necessary to access and use the WoSafePoint Platform. This includes ensuring that your device, internet connection, and any supporting software are secure, updated, and functional. You are also responsible for ensuring that any person who accesses the Platform through your account or internet connection is fully aware of these Terms of Service and complies with them.
You agree that you will not use the WoSafePoint Platform in any unlawful, abusive, or fraudulent manner. Without limitation, you must not:
WoSafePoint provides caregivers and users with features to communicate securely. Whenever you upload content or communicate through the Platform (each a "Communication"), you grant WoSafePoint a non-exclusive, royalty-free, worldwide license to host, copy, store, and make available such content for the purposes of operating the Platform and ensuring user safety.
You must ensure that all Communications adhere to the Content Standards. This means that Communications must not:
By using the Platform, you warrant that all of your Communications comply with these Content Standards. You will be held liable for any loss or damage suffered by WoSafePoint or any third party due to your breach of this warranty. WoSafePoint will not be responsible for user-generated content and disclaims liability for any Communication made by you or other users.
You agree to take reasonable precautions in all your interactions with caregivers, users, and third parties on the Platform. While WoSafePoint provides verification and safety measures, you acknowledge that:
You are responsible for making all necessary arrangements to access the WoSafePoint Platform and Services. You are also responsible for ensuring that any person using the Platform through your internet connection complies with these Terms. By using WoSafePoint, you acknowledge that this Platform exists to provide safe, respectful, and transparent interactions between caregivers and users.
You may not use the Platform:
WoSafePoint exists primarily to foster trust and safety between caregivers and users. Accordingly:
Whenever you upload or share information (e.g., caregiver profiles, user requests, reviews, or messages), such content must not:
You are fully responsible for all communications and content shared on WoSafePoint
WoSafePoint encourages all users and caregivers to:
The term of a Platform subscription will begin on the date of purchase of such subscription (the "Effective Date") and shall continue until the earlier of:
WoSafePoint may, at its sole discretion, terminate, suspend, or restrict access to the Platform, Services, or specific account features, with or without notice, under the following circumstances:
Confidential Information refers to any business, technical, operational, financial, or personal information disclosed by one party (the "Disclosing Party") to the other party (the "Receiving Party") that is identified as confidential or which reasonably should be understood to be confidential, given the nature of the information and the circumstances of disclosure. This includes, without limitation:
Confidential Information does not include information that:
The Receiving Party agrees not to use Confidential Information for any purpose other than performing obligations under these Terms of Service and must not disclose it to any unauthorized person or entity without prior written consent of the Disclosing Party. The Receiving Party must adopt reasonable and industry-standard measures to protect Confidential Information from unauthorized access, misuse, or disclosure.
All terms and conditions of these Terms of Service, including subscription fees, payment terms, and service charges, will be treated as Confidential Information of WoSafePoint. All User and Caregiver content, including personal data, uploaded documents, and communications, shall be considered the Confidential Information of the respective User or Caregiver. However, WoSafePoint may use anonymized or aggregated data derived from User or Caregiver activity strictly for internal purposes, including improving services, enhancing safety features, or conducting analytics, provided that such use does not reveal personal identities.
In particular, Caregivers and Users acknowledge that any personal data shared for verification or service purposes—including Aadhaar, Passport numbers, or police verification documents—is strictly confidential and must be used only for verification and service facilitation. Any misuse, unauthorized disclosure, or sharing of this information by a User, Caregiver, or third party will be treated as a serious violation of these Terms and may result in account suspension, termination, or legal action.
To the maximum extent permitted by law, the WoSafePoint Platform and Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. We do not guarantee that the Platform will always be available, uninterrupted, secure, or free from errors, bugs, or technical issues. While we strive to ensure the smooth operation of the Platform and Services, WoSafePoint makes no representations, warranties, or guarantees regarding:
Your access to the Platform may occasionally be suspended, delayed, or restricted in order to carry out system maintenance, repairs, software updates, or upgrades, or to introduce new features, security enhancements, or services. We will make reasonable efforts to minimize such disruptions and, whenever possible, provide prior notice of planned maintenance. However, WoSafePoint shall not be liable to you, any caregiver, user, or third party for any interruption, delay, suspension, or unavailability of the Platform or Services at any time or for any duration. Users and caregivers are advised to plan their engagements and service requests accordingly, understanding that temporary disruptions may occur.
WoSafePoint is committed to ensuring that the information available on the Platform is accurate, verified, and trustworthy. We adopt strict compliance protocols, conduct thorough verification of caregivers, and require authentic documentation such as Aadhaar, government-issued IDs, or passports for international users. This ensures that all profiles, credentials, and service-related information displayed on the Platform can be relied upon with confidence.
We take full responsibility for maintaining the integrity and reliability of the information we publish or verify. Users and caregivers may rely on the content made available on the Platform for decision-making, service engagement, and safety purposes. However, while we make every effort to maintain accuracy and integrity, we also expect caregivers and users to keep their information up to date. Any false, misleading, or outdated information provided by caregivers or users is a violation of our Terms of Service and may result in immediate suspension or termination of their account.
WoSafePoint guarantees that it will:
By using the Platform, you acknowledge and agree that WoSafePoint has taken adequate measures to ensure the reliability of information and that you may place reliance on the information and services provided herein.
You may link to the WoSafePoint home page, provided that you do so in a manner that is fair, transparent, and does not misrepresent, damage, or exploit our reputation. Links must not create the impression that WoSafePoint is associated with, endorses, or approves another service, organization, or individual unless such approval or authorization has been expressly granted by us in writing.
You are strictly prohibited from:
Any website or application in which you include a link to WoSafePoint must fully comply with our Content Standards and must not contain unlawful, harmful, discriminatory, or misleading content. We reserve the right to withdraw linking permission at any time, without notice, particularly if we determine that the linking arrangement compromises our users' safety, security, or trust in the platform.
For caregivers, users, or third-party organizations who wish to reference or partner with WoSafePoint (for example, NGOs, law enforcement, or verified caregiving networks), written approval must be obtained in advance.
At WoSafePoint, we take the security and protection of our users very seriously. We implement industry-standard security protocols, encryption, and monitoring systems to safeguard the Platform from viruses, malware, spyware, and other malicious digital threats. However, despite these precautions, no platform can guarantee complete immunity from technologically harmful material.
We strongly advise all users, both caregivers and service users, to:
While we make every reasonable effort to keep the Platform safe and secure, we cannot be held liable for any loss, damage, data corruption, or disruption caused by viruses, malware, or other harmful technology that may infect your equipment, programs, or data as a result of using WoSafePoint, downloading content from it, or following links to third-party sites.
By using the Platform, you acknowledge and accept that digital security is a shared responsibility between WoSafePoint and its users.
WoSafePoint is committed to providing a secure, reliable, and trusted platform for both users and caregivers. However, by using the Platform and its Services, you acknowledge and agree that your use is at your own risk, and certain limitations of liability apply.
WoSafePoint shall not be held responsible or liable for any inaccuracies, errors, or reliance placed on User Content. This includes caregiver profiles, reviews, or any information shared by users or caregivers on the Platform. While we strive to verify and maintain accurate information, WoSafePoint does not guarantee the accuracy, completeness, or reliability of such content.
We are not liable for any consequences, claims, or damages that may arise from incomplete, inaccurate, or delayed information provided during the registration process or throughout the use of the Platform. Similarly, WoSafePoint will not be responsible for unauthorized third-party access to your account, or any fraudulent or malicious activities conducted without your consent, including but not limited to misuse of identity or data.
Additionally, WoSafePoint disclaims liability for negligence, misconduct, or failure of obligations on the part of caregivers, users, or their representatives. Users and caregivers remain solely responsible for their actions, behaviors, and compliance with all applicable legal and safety requirements.
Any losses, claims, or damages that could have been reasonably avoided or mitigated by you through due diligence and proper precautions will not be the responsibility of WoSafePoint. Furthermore, the Platform cannot be held liable for technical issues, misuse of services, or reliance on unverified third-party information.
In no event shall WoSafePoint's total liability, whether arising in contract, tort, negligence, or otherwise, exceed the total amount of subscription fees or service charges paid by you to WoSafePoint in the six (6) month period immediately preceding the event giving rise to such claim. These exclusions and limitations form a fundamental part of the agreement between WoSafePoint and its users and caregivers, ensuring the sustainability and fair operation of the Platform.
WoSafePoint reserves the right, at any time, to assign, transfer, mortgage, charge, subcontract, sublicense, or otherwise transfer any or all of its rights and obligations under these Terms. Such transfer of rights or obligations may occur for business, operational, compliance, or strategic reasons, and users will be deemed to have accepted such transfer by their continued use of the Platform and Services.
As a user or caregiver, you may not assign, transfer, mortgage, charge, subcontract, sublicense, or otherwise transfer any of your rights or obligations under these Terms without the prior written consent of WoSafePoint. This restriction ensures that only verified and authorized individuals or entities use the Platform in accordance with our safety, compliance, and trust standards.
Any attempt to assign or transfer your rights or obligations under these Terms without obtaining prior written consent from WoSafePoint shall be considered invalid and a breach of these Terms, which may result in the suspension or termination of your account.
As a user or caregiver of the WoSafePoint platform, you agree to indemnify, defend, and hold harmless WoSafePoint, along with its officers, directors, employees, representatives, and agents (collectively, the "Indemnified Parties"), from and against any and all claims, disputes, demands, liabilities, damages, losses, penalties, judgments, fines, costs, or expenses (including reasonable legal and accounting fees) that may arise in connection with your use of the Platform or Services.
This includes, but is not limited to, claims arising from:
You understand and agree that any failure by you, your representatives, or associated persons to follow WoSafePoint's procedures, instructions, or safety standards will make you solely responsible for resulting damages or liabilities.
By using the Platform, you acknowledge that this indemnification obligation is fundamental to WoSafePoint's ability to provide a safe and reliable service to its community.
WoSafePoint reserves the right to update, revise, or modify these Terms of Service at any time, at its sole discretion. If changes are made, we will notify users either by posting the revised Terms on the Platform or through other appropriate communication channels such as email, push notifications, or in-app alerts.
It is your responsibility to review these Terms regularly. By continuing to access or use the Platform or Services after changes have been communicated and published, you are acknowledging and agreeing to be bound by the updated Terms. If you do not agree with the revised Terms, you must immediately discontinue use of the Platform and Services.
Because the WoSafePoint Platform and Services are continuously evolving to improve safety, functionality, and user experience, we may also, from time to time, modify, suspend, or discontinue certain features, services, or content. Such changes may occur with or without prior notice and at WoSafePoint's sole discretion. While we will make reasonable efforts to minimize disruption, WoSafePoint shall not be liable for any inconvenience or loss that may arise from such modifications.
By using WoSafePoint, you acknowledge and accept that such changes are necessary for the continued improvement, safety, and reliability of our services, and agree to remain bound by the most current version of these Terms.
WoSafePoint and its affiliates shall not be held liable or responsible for any delay, interruption, or failure in the performance of its obligations under these Terms if such delay or failure results from events or circumstances beyond its reasonable control. Such events shall be deemed "Force Majeure Events" and may include, without limitation: natural disasters (such as floods, earthquakes, storms, or other acts of nature), fire, war, terrorism, armed conflict, civil commotion, riot, epidemic, pandemic, outbreak of disease, government restrictions, embargoes, strikes, labor disputes, lockouts, shortages of materials or labor, accidents, breakdowns of essential facilities, failure of utility services, disruptions to transportation, cyberattacks, or compliance with applicable laws and regulations.
In the event of a Force Majeure occurrence, WoSafePoint will take all reasonable steps to minimize the impact on users and caregivers, and, where possible, will resume the affected services as quickly as reasonably practicable. However, during the continuation of such events, WoSafePoint will not be held liable for any failure or delay in performance, loss, or damages incurred by users, caregivers, or third parties.
For caregivers and users relying on our services for safety, support, or employment, WoSafePoint may, at its discretion, implement temporary measures or alternative solutions where feasible. However, users acknowledge and agree that certain obligations, particularly those relating to the provision of uninterrupted services, may be temporarily suspended until the Force Majeure Event is resolved.
By using the Platform, all users and caregivers expressly acknowledge that unforeseen global or local events may affect the provision of services and agree that WoSafePoint shall not be considered in breach of its obligations when prevented or delayed due to such uncontrollable circumstances.
The failure by WoSafePoint to enforce strict compliance with any provision of these Terms shall not, under any circumstances, be interpreted as a waiver of any of WoSafePoint's rights or of your obligations under these Terms. WoSafePoint retains the right to insist on strict compliance at any point in the future, whether at law or in equity. Users and caregivers remain bound by all obligations even if enforcement is delayed.
Nothing in these Terms shall be construed to create any partnership, joint venture, employment, fiduciary, or agency relationship between you and WoSafePoint. Caregivers, users, or any other participants on the platform act independently, and no party has the authority to bind or represent WoSafePoint in any manner unless expressly authorized in writing.
If any provision of these Terms is found by a court or tribunal of competent jurisdiction to be invalid, unenforceable, or contrary to law, such provision shall be enforced to the maximum extent possible under the law. The remaining provisions of these Terms shall remain valid, binding, and in full force and effect.
These Terms, your access to and use of the WoSafePoint Platform, and any disputes arising from them shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles. For international users, WoSafePoint will comply with relevant cross-border dispute and arbitration frameworks, where applicable, to ensure fairness.
All disputes should first be resolved amicably. If any disagreement arises regarding the validity, interpretation, or enforcement of these Terms, the parties agree to attempt settlement through good faith discussions for a period of at least 30 (thirty) days. If amicable resolution cannot be achieved, the dispute shall be referred to binding arbitration.
Arbitration shall take place in New Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996 (as amended) for Indian users. For international users, arbitration may be referred under the rules of an internationally recognized arbitration body mutually agreed upon (such as SIAC or ICC). The tribunal shall consist of one (1) arbitrator, appointed in accordance with the applicable rules. The language of arbitration shall be English, and the award rendered by the arbitrator shall be final, binding, and enforceable in any court of competent jurisdiction.
By agreeing to these Terms, users and caregivers expressly waive any objection to the chosen jurisdiction, arbitration venue, or the enforceability of arbitration awards, and agree not to claim that the proceedings have been brought in an inconvenient forum.
These Terms, including any future amendments, shall be deemed valid, binding, and enforceable in the same manner as an original contract signed in person. By accessing or using the WoSafePoint Platform, users and caregivers acknowledge and agree that acceptance of these Terms through electronic means constitutes a legally binding agreement equivalent to a handwritten signature.
No party shall dispute the formation or enforceability of this agreement on the grounds that it was delivered, accepted, or executed electronically. Whether the Terms are accepted through a digital click-to-accept process, email confirmation, app-based consent, or any other electronic method, such acceptance shall carry the same legal weight as if the Terms were signed in ink and physically exchanged.
For the avoidance of doubt, neither party may raise as a defense that (i) electronic methods were used to signify acceptance of these Terms, or (ii) that any signatures, approvals, or communications relating to these Terms were transmitted electronically. By agreeing, both parties expressly waive any objections or defenses regarding the validity of electronic signatures or communications. This clause ensures that users, caregivers, and WoSafePoint are fully bound by these Terms regardless of the form of electronic acceptance, providing consistency and enforceability across all jurisdictions where the Platform operates.
User's use of the Platform, Services, and Content is entirely at the User's own risk. WoSafePoint is not in the business of providing legal, regulatory, tax, financial, accounting, employment, or other professional services or advice. Any information provided by WoSafePoint via the Platform or otherwise is meant for informational purposes only and should not be interpreted as professional advice.
The user should consult a professional that is trained or licensed in the relevant area if the User needs such assistance. Notwithstanding the foregoing, WoSafePoint's licensed health insurance brokers may provide professional advice regarding health insurance to Users that subscribe for WoSafePoint's health insurance brokerage services. In addition, certain Partners have licensed professionals who may provide professional advice.
WoSafePoint does not warrant, endorse, guarantee, or assume responsibility for any product or service, including without limitation Third-Party Services, advertised or offered by a third party through the Platform or any hyperlinked website or service, and WoSafePoint will not be a party to or in any way be responsible for monitoring any transaction between User and third-party providers of products or services.
WoSafePoint works with third-party service providers to provide the Services, and unless otherwise stated in an agreement between User and any such third-party service provider, the third-party service providers (i) make no warranty as to the accuracy or completeness of the information provided to User, and (ii) disclaim express warranties or implied warranties imposed by law with respect to the services they provide, whether directly or indirectly, to User.
If you have any questions about these Terms, the Platform, or the Services, you may contact WoSafePoint at support@wosafepoint.com
Any feedback you provide on this website shall be deemed to be non-confidential. WoSafePoint shall be free to use such information on an unrestricted basis.